SHIPPING POLICY
COSTS & DESTINATIONS
Currently, we only provide shipping to Europe (Germany/France/Italy) and the lower 48 states in the US (except Hawaii, Alaska, and Puerto Rico). And we DO NOT ship to PO BOXES or APO.
| Destinations | Costs | Processing Time* | Shipping Time* |
|
48 states in the US (except Hawaii, Alaska, and Puerto Rico) |
Free | 1-2 Business Days | 2-5 Business Days |
*For orders in stock, we will ship out within 1-2 business days, and they will be delivered in 2-5 business days. Once the order is shipped, we will send you a shipping confirmation email. The carrier is Amazon/FedEx/UPS/Smart Pot/DHL/USPS, and etc.
CHANGES & ORDER CANCELLATION
Please submit an order modification request within 24 hours of placing the order. If the order has already been shipped, we cannot make any modifications.
Before Shipping:
| Order Cancellation | Free |
| Change of Address | Free |
| Replacements and exchanges | Free |
After Shipping:
- Order Cancellation: If your order is shipped and can't be modified, you can reject the package for FREE. If rejection or modification fails, customer can initiate a return.
- Change of Address: Once your order is shipped, we can't change the delivery address. You can decline the package for FREE if needed. If rejection or modification fails, customer can initiate a return.
- Order Modification: Once an order has been shipped, it cannot be modified. However, customers have the option to place a new order and initiate a return for the original products. To ensure a smooth return process, please contact our customer service in advance. All return requests must adhere to our Return Policy and require pre-approval from our customer service team. Shipping costs for returns due to this reason will be borne by the customer.
ORDER TRACKING
- Tracking link of your shipment will be sent to you via email once your order has been shipped. Please allow 24-48 business hours for your tracking information to update on the carrier's site once received.
- You can track your order, shipping & handling information on your account if you have registered on liene-life.com.
- For more shipping inquiries, email liene.service@liene-life.com. We will get back to you within 24 hours.
WORRY-FREE DELIVERY (Shipping Protection by Seel)
To enhance your delivery experience, Liene offers Worry-Free Delivery, a shipping protection service powered by Seel.
If You Purchased Worry-Free Delivery
If your order is protected by Worry-Free Delivery and experiences:
- Loss
- Damage
- Delivery delay
Please submit a claim directly through Seel’s Claim Center.
How to Claim?
If you are unable to open the link in the email, you can also visit https://resolve.seel.com, enter your email and order number or policy ID, and follow the instructions based on your specific issue.
If you have any questions, please feel free to contact support@seel.com.
All claims will be reviewed and processed by Seel in accordance with their terms and conditions.
Liene is not required to provide refunds or replacements for shipping-related issues covered under Worry-Free Delivery, as these cases are handled directly by Seel.
If You Did NOT Purchase Worry-Free Delivery
For orders without Worry-Free Delivery:
- If tracking shows “Delivered” but the package is missing, customers must contact the local carrier directly.
- Liene cannot assist with packages marked as “Delivered” but not received.
- We can only assist with cases where tracking shows abnormal issues (e.g. lost in transit, stuck with the carrier).
All shipping-related issues must be reported within 3 days of the tracking status update.