Shipping Policy

Shipping Policy

SHIPPING POLICY

Due to COVID-19, our shipping partners are experiencing higher than usual shipping volumes. You may experience slower than normal shipping times. Thank you for being so patient as we work to process and ship your order as quickly and safely as possible.

 

COSTS & DESTINATIONS

Currently, we only provide FREE shipping to the lower 48 states in the US (except Hawaii, Alaska, and Puerto Rico). And we DO NOT ship to PO BOXES or APO.

 

SHIPPING TIME

For orders in stock, we will ship out within 1-3 days, andthey will be delivered in 5-7 days. Once the order is shipped, we will send a shipping confirmation email to your email address. The carrier is FedEx/UPS/Smart pot.

For pre-orders/backorders, please refer to the product page for shipping dates.

 

SHIPPING CHANGES & ORDER CANCELLATION 

Before shipping

Order Cancellation: If you cancel orders that haven't entered the shipping process yet, 5% of the order cost will be charged as a processing fee.

Change of Address: No charge fee.

Replacements and exchanges: No charge fee.

After shipping

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package, and 10% of the order cost will be charged as a cancellation fee.

Change of Address: If you successfully change your address, $18 will be charged as a processing fee. If you fail to change your address, you may refuse the package, and 10% of the order cost will be charged as a reshipping fee.

Replacements and exchanges: If you successfully exchange the item, $18 will be charged as a processing fee. If you fail to change, you may reject the package, and 10% of the order cost will be charged as a reshipping fee.

 

ORDER TRACKING

You can track your order, shipping & handling information on your account if you have registered on liene-life.com. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to liene@afterservice.vip. We will get back to you within 24 hours.

However, the logistics order shows the items have been signed if you haven't received the package. In this situation, please contact us within 3 business days. Otherwise, after 3 business days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.