Refund Policy

Policy

Refund Policy

Shipping Policy

Refund Policy

Shipping Policy

REFUND & REPLACEMENT POLICY

Thank you for shopping with Liene! We hope you guys enjoy your shopping at Liene-life.com (also referred to as “Liene-life Store” under this policy).

Terms and conditions apply to transactions made at the Liene-life Store. Our products and services are governed by the Terms of Use, Privacy Policy, Shipping policy and this Refund & Replacement Policy.

1. ORDER CANCELLATION

Your payment will be settled immediately for all orders (including pre-orders. By now, Liene does not offer COD service). There will be no delay in the payment process whenever the item is expected to ship.

Before shipping: Please refer to our shipping policy for order cancellation details. Click here to cancel the order before it would be shipped.

After shipping: To request an order cancellation after it’s been shipped within 30 days, the customer needs to submit an order cancellation request first. Liene will provide a return shipping label by email, and the authorized carrier will collect the return package.

Click here to cancel the order after shipping.

Please notice:

A customer needs to fill out and submit an order cancellation request regarding any order cancellation. Once an order cancellation request has been approved, Liene will email the customer a cancellation notification. Do not send a return package to Liene before receiving any notifications. Liene will reject all shipments without a scheduled arrival, and the customer is responsible for any related fees or losses.

2. ORDER MODIFICATION

Please refer to our shipping policy to modify an order before you receive it.

We can not modify an order after the customer has received it. The customer can place a new order and return the original products through contacting our customer service in advance. All return requests must follow our return policy with a pre-approval notice from our customer service team by email.

Click here to modify the order before shipping.

3. MODEL REPLACEMENT & RETURN

Free replacement: Customers can reject the package due to significant shipping damage (function failure) or contact customer service for missing packages, product damage, or other quality-related issues. Our customer service team will help to arrange a replacement.

To help us better understand the problem and improve the efficiency, photos or videos as evidence are required.

Click here to replace and return your items.

*Definition of “significantly damaged products”: The product's primary structure is visibly damaged, or functional failure occurs.

Note: the following situations will be considered normal conditions, and will not be applied to the free replacement or refund policy:

Minor outside packing damage.
Components are damaged or worn out after frequent use.

A customer can also request a product replacement or return within 30 days after receiving it with no heavy signs of usage. Liene will then provide a return shipping label by email, and the authorized carrier will collect the return package.

Return warehouse address: Ada-WE-HF-558-RE, 2001 WEST MISSION BOULEVARD SUITE A POMONA , CA, 91766, US

4. Refund

When our warehouse receives the returned product(s) and it takes 3-5 business days for us to confirm that it is eligible for the return policy, then we will deduct any applicable fee and refund the remainder within 2-3 business days to the customer's original payment account.

Customers are encouraged to check with their credit card company or bank if the refund has not been issued to the account after 3 days. Delays may occur due to different fund transfer procedures.

Please email us at liene.marketing@liene-life.com if the customer has not received the refund after 10 business days.