SHIPPING POLICY

COSTS & DESTINATIONS

Currently, we only provide FREE shipping to Germany and the lower 48 states in the US (except Hawaii, Alaska, and Puerto Rico). And we DO NOT ship to PO BOXES or APO.

Destinations  Costs Processing Time* Shipping Time*

48 states in the US

(except Hawaii, Alaska, and Puerto Rico)

Free 1-2 Business Days 2-5 Business Days

Germany

Free 1-2 Business Days 2-5 Business Days

*For orders in stock, we will ship out within 1-2 business days, and they will be delivered in 2-5 business days. Once the order is shipped, we will send you a shipping confirmation email. The carrier is Amazon/FedEx/UPS/Smart Pot/DHL/USPS, and etc.

CHANGES & ORDER CANCELLATION 

Please submit an order modification request within 24 hours of placing the order. If the order has already been shipped, we cannot make any modifications.

Before Shipping:

Order Cancellation Free
Change of Address Free
Replacements and exchanges Free

After Shipping:

  • Order Cancellation: If your order is shipped and can't be modified, you can reject the package for FREE. If rejection or modification fails, customer can initiate a return
  • Change of Address: Once your order is shipped, we can't change the delivery address. You can decline the package for FREE if needed. If rejection or modification fails, customer can initiate a return
  • Order Modification: Once an order has been shipped, it cannot be modified. However, customers have the option to place a new order and initiate a return for the original products. To ensure a smooth return process, please contact our customer service in advance. All return requests must adhere to our Return Policy and require pre-approval from our customer service team. Shipping costs for returns due to this reason will be borne by the customer.

ORDER TRACKING

  • Tracking link of your shipment will be sent to you via email once your order has been shipped. Please allow 24-48 business hours for your tracking information to update on the carrier's site once received.
  • You can track your order, shipping & handling information on your account if you have registered on liene-life.com.
  • For more shipping inquiries, email liene.service@liene-life.com. We will get back to you within 24 hours.

If there are any problems with the products you receive, please contact us within 3 working days.
If the logistics order shows the items have been signed while you haven't received the package, please contact us within 3 business days. Otherwise, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.