Help Center

Restarting the cutter will automatically clear the photo or sticker paper stuck in the machine, once unsuccessful, you can try several times, do not forcefully tear the photo or sticker paper, it will cause the machine non-recoverable failure.

(Please make sure the cassette is in place, the machine cannot perform automatic reset or self-test procedure when the cassette is not installed).

You can upload your images for creation, and we offer powerful AI background removal features. After uploading an image, you can choose to print and cut the entire image, or use AI background removal to retain only the desired parts for creation and cutting.

1. Click the [Upload] button on the canvas to choose and upload your photos from the gallery.

2. After uploading, you can select [AI remove BG] on the image preview page. AI Background Removal will automatically identify the main part of the image and remove unnecessary background.

3. After AI background removal, you can manually adjust the cut-out area, adding or removing parts of the image as needed.

4.The AI background removal feature we offer requires an internet connection to function. Please ensure that your phone has a stable network connection and that the software has been granted network permissions.

5. If you have pre-designed stickers that need to be printed, you can also use AI remove BG. Our AI tool will automatically identify all elements in your image and remove the background.

6.You can also use other software to create a background-free PNG image, which can be used directly for cutting.

1. After completing the design, click the "Make It" button in the top right corner of the canvas to generate a cutting preview.

2. You can choose between overall cutting and separate cutting. Overall cutting will follow your arrangement on the canvas, while separate cutting will treat all elements on the canvas as individual elements. By default, we perform overall cutting, but you can switch [Cutting Modes] in the preview page.

3. Printing must include borders, but you can adjust the border size. Click the [Cutting Mode] button in the bottom right corner to adjust the border size.

4. In separate cutting mode, we provide a cutting outline that does not follow your shape. You can adjust the cutting mode to separate cutting and then choose this option.

1. Connect the device and click on the 【device icon】.

2. Click on 【Device Firmware】 to check for the latest firmware.

3. If there is a new firmware version, follow the prompts to upgrade the firmware